skrivDET support
Practical help for signing in, recording safely, using templates, and recovering from processing problems.
Before you record
- Confirm that the correct organisation and policy are active in Settings.
- Choose a template that matches the meeting and review its privacy warning.
- Check the selected microphone. For larger rooms, use a centrally placed external speaker/microphone.
- Keep the device powered and do not uninstall the app while recordings are stored locally.
Sign-in and invitations
Use “I have an invitation” on the sign-in screen when your organisation has sent you a one-time invitation code. Enter the invited email address, the code, and your password in the app. If the code has expired or has already been used, ask the organisation administrator to resend the invitation.
Recording and recovery
skrivDET saves recording segments continuously. If a call, Bluetooth disconnect, operating-system interruption, or app restart interrupts recording, reopen the app and use the offered recovery recording. Do not clear app data or uninstall the app before recovery is complete.
Templates and processing
- Pull down in the template repository to refresh the online catalogue.
- A temporary service error does not delete the local recording. Wait briefly and run processing again.
- If speech processing returns no transcript, check the audio playback, selected language, and provider before retrying.
- Always review transcription, privacy findings, and the generated document before sharing.
Contact support
Use Feedback in the app for suggestions and non-urgent problems, or contact Kvasetech AS through the website. Include the time of the problem, device type, app version, organisation, and the processing step that failed. Do not send recordings, transcripts, passwords, API keys, or confidential meeting content unless an approved secure support channel has been agreed.
Contact Kvasetech AS